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Customer Care

Returns Policy

At Biomag we are dedicated to ensuring you experience a great night's sleep.

Biomag Magnetic Underlay Return Policy

This most important thing is to call us to get a return number. Underlays sent back without a return number cannot be refunded.

As long as you are still within your guarantee period, you are able to return it and receive a full product *refund. Please call us and talk with one of our staff to get a return number. Please note that products sent back without a return number will not be refunded.

60 Day Guarantee

The 60 Day Guarantee begins the day your new Biomag Underlay arrives in your home to make sure you're 100% comfortable. Because everyone is different it may take a little time before you can see the results.

If you are not completely satisfied after sleeping on your bed for a full 60 nights, simply call us toll-free within 55 days of delivery to authorize its return. Upon receipt, we'll reimburse the full purchase price less admin fees.

* We charge a small admin fee of $20 for handling and processing. All returns are at the expense of the customer.

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Free Delivery to your door

All BioMag Underlay and WoolBliss Underlays are delivered Free to your door.

Delivery information

60 Day Money Back Guarantee

We stand by our products backed by our 60-Day Money Back Guarantee on all Magnetic Underlays.

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Freephone: 0508 24 66 24

Call us if you have any questions, we are here to assist you.

Customer Care